If you manage or lead other people, it’s worth the effort to build up your conflict resolution tool box. Chances are that several times throughout a workday, you’ll discover conflicts, some will be brought to you, and you may even become aware that you’ve caused a few. However they get identified, once they’re in your … Continue reading What Does Successful Conflict Resolution Look Like?
Conflict is a loaded word, and it often gets a bad rap because we’re accustomed to recognizing conflict in its extreme form - arguments, fighting, constant complaining, or visible drama playing out before us. Being in or near that kind of energy is daunting, being the one to have to do something about it can … Continue reading Don’t Tolerate Conflict
At Vestalia Hospitality, saying the thing that needs to be said to one another is essential in feedback and accountability because it gets us past roadblocks that are preventing us from meeting shared goals and showing up within our values. We talk a lot about why it’s important, what’s gained when it happens, why it’s … Continue reading Say the Thing That Needs to be Said…a Story from Ann Kim
All thriving teams have a few things in common - they share the same purpose and goals; individuals on the team understand their roles and are capable of performing their responsibilities; and they all commit to values and ground rules that keep them working in sync. Most importantly, they care about one another and will … Continue reading Say the Thing That Needs to Be Said…Out of Care and Support
Saying the thing that needs to be said is easier said than done. Whether we’re putting ourselves out there by expressing a unique idea, pointing out an obstacle that is getting in someone’s way, or holding others to shared standards that it appears they’re falling short of, a whole host of scary “What if’s…” start … Continue reading Say the Thing That Needs to Be Said
As a leader, everyone on your team has created an impression of who you are and how you operate. Some of it is based on their own experience, some of it is based on rumor, all of it is subject to their unique perception. Whether the picture being painted is rosy or thorny, true or … Continue reading Want to Grow as a Leader? Here’s One Way to Ask Your Team For the Feedback You’ll Need.
In our lives we often know what is “good for us,” and yet we don’t do it. Eating healthy. Getting enough sleep. Disconnecting with our phone and connecting with loved ones instead. As a leader, you may know it is “good for you” to go out and get feedback from your team - sustaining a … Continue reading That Time When You Know You Should Go Out and Get Feedback, Yet You Don’t.