If you manage or lead other people, it’s worth the effort to build up your conflict resolution tool box. Chances are that several times throughout a workday, you’ll discover conflicts, some will be brought to you, and you may even become aware that you’ve caused a few. However they get identified, once they’re in your … Continue reading What Does Successful Conflict Resolution Look Like?
While all conflict is unique based on its content and what the people involved are bringing to it, there exists a common blueprint at their inception that, once identified, can help you recognize and resolve it in its early stages. How Does a Conflict Start? The precursor of any conflict can be defined as the … Continue reading How Conflict is Born
When two or more people get together to do anything, they're all bringing with them to the interaction a lifetime of stories, emotions, fears, needs, hopes, and expectations that drive their action and behavior. Often times things go great, the special mix they create together leads to fun, creativity, and connection. Often times things don't … Continue reading Exploring the Intersection of Getting On the Same Page and Conflict Resolution
Hello there! If you spend even a small amount of time reading about organizational health (and admit it, you can't get enough), you'll come across the concept of "psychological safety." What it is, if your group has it, or how to get it are popular topics of conversation. It just so happens that our model … Continue reading High-Performing Teams Need Psychological Safety. Here’s How to Create It.
Frequently throughout the day, everyone engages in "Backwards Conversations" (aka monologues, or judgements, or blaming/shaming stories); it's a natural way to make meaning of a situation when you notice things aren't going the way you'd like them to. While some of these moments go nowhere, holding onto blaming stories and the negative emotions they generate … Continue reading The Next Time You Want to Complain at Work, Do This Instead