What Does Successful Conflict Resolution Look Like?

If you manage or lead other people, it’s worth the effort to build up your conflict resolution tool box.  Chances are that several times throughout a workday, you’ll discover conflicts, some will be brought to you, and you may even become aware that you’ve caused a few.  However they get identified, once they’re in your … Continue reading What Does Successful Conflict Resolution Look Like?

How Conflict is Born

While all conflict is unique based on its content and what the people involved are bringing to it, there exists a common blueprint at their inception that, once identified, can help you recognize and resolve it in its early stages.   How Does a Conflict Start? The precursor of any conflict can be defined as the … Continue reading How Conflict is Born

Exploring the Intersection of Getting On the Same Page and Conflict Resolution

When two or more people get together to do anything, they're all bringing with them to the interaction a lifetime of stories, emotions, fears, needs, hopes, and expectations  that drive their action and behavior.  Often times things go great, the special mix they create together leads to fun, creativity, and connection.  Often times things don't … Continue reading Exploring the Intersection of Getting On the Same Page and Conflict Resolution

High-Performing Teams Need Psychological Safety. Here’s How to Create It.

Hello there! If you spend even a small amount of time reading about organizational health (and admit it, you can't get enough), you'll come across the concept of "psychological safety." What it is, if your group has it, or how to get it are popular topics of conversation. It just so happens that our model … Continue reading High-Performing Teams Need Psychological Safety. Here’s How to Create It.

The Next Time You Want to Complain at Work, Do This Instead

Many of you have heard me talk about "Backwards Conversations" (or monologues, or judgements, or stories), and that when you are in one, you are always seeking to confirm your story and will stay stuck in it until you jump out of it, speak your truth, and get into dialogue with whomever caused you to … Continue reading The Next Time You Want to Complain at Work, Do This Instead