This video serves as an example of a few different concepts we like to dig into on this blog: Mutual Understanding, or Lack Thereof It fully illustrates what happens when the thing someone is actually saying is not what ends up getting heard (because I know for a FACT that Yoda and Luke aren't really … Continue reading Lessons From Yoda
When there’s a problem on the team, people are going to talk about it. Usually it’s in hushed tones while at work, or it’s the hot topic at the coffee shop or bar after everyone’s shift. When someone vents or complains to a specific person, it’s usually because they feel safe sharing their thoughts with … Continue reading Connecting Others to a Resolution Plan
Individuals in conflict with one another each carry into it a complex mix of personal history, biases, fears, and needs. They are also the only ones that know exactly what transpired from the beginning of the conflict to the moment it was identified for resolution. Each needs to be able to express their perspective honestly, … Continue reading A Successful Process for Conflict Resolution
If you manage or lead other people, it’s worth the effort to build up your conflict resolution tool box. Chances are that several times throughout a workday, you’ll discover conflicts, some will be brought to you, and you may even become aware that you’ve caused a few. However they get identified, once they’re in your … Continue reading What Does Successful Conflict Resolution Look Like?
While all conflict is unique based on its content and what the people involved are bringing to it, there exists a common blueprint at their inception that, once identified, can help you recognize and resolve it in its early stages. How Does a Conflict Start? The precursor of any conflict can be defined as the … Continue reading How Conflict is Born
Getting on the same page is all about getting to mutual understanding. When we miss opportunities to do that, it often leads to calamity, confusion, and conflict. Sometimes it leads to memorable network comedy...
When two or more people get together to do anything, they're all bringing with them to the interaction a lifetime of stories, emotions, fears, needs, hopes, and expectations that drive their action and behavior. Often times things go great, the special mix they create together leads to fun, creativity, and connection. Often times things don't … Continue reading Exploring the Intersection of Getting On the Same Page and Conflict Resolution
In my role as a leader, a partner, a mom, and a person on this earth, I am constantly in danger of believing that: I know more about a problem presented to me and how to solve it than anyone else in it. I know more about what is needed for a project or initiative … Continue reading Humility, Curiosity, and Getting On the Same Page
Getting on the same page can mean a lot of things. It can be the first step in a collaboration We're going to invite voices expressing multiple ideas and perspectives to build the biggest, richest picture of where we're at so we can create something new or fix something broken together. It can be a … Continue reading Are You On the Same Page?
I'm back with another leadership tidbit! Actually, the info in this one could help out anyone that has to talk or listen to someone else talk for any reason. File it under Communication, Active Listening, Mutual Understanding, Listening for Understanding, and/or How To Be An Awesome Leader/Human Being That People Trust. Thoughts? Feedback? Questions? Epiphanies? … Continue reading Here’s the Key to Great Conversation in 1 Sentence