When there’s a problem on the team, people are going to talk about it. Usually it’s in hushed tones while at work, or it’s the hot topic at the coffee shop or bar after everyone’s shift. When someone vents or complains to a specific person, it’s usually because they feel safe sharing their thoughts with … Continue reading Connecting Others to a Resolution Plan
Individuals in conflict with one another each carry into it a complex mix of personal history, biases, fears, and needs. They are also the only ones that know exactly what transpired from the beginning of the conflict to the moment it was identified for resolution. Each needs to be able to express their perspective honestly, … Continue reading A Successful Process for Conflict Resolution
If you manage or lead other people, it’s worth the effort to build up your conflict resolution tool box. Chances are that several times throughout a workday, you’ll discover conflicts, some will be brought to you, and you may even become aware that you’ve caused a few. However they get identified, once they’re in your … Continue reading What Does Successful Conflict Resolution Look Like?
Conflict is a loaded word, and it often gets a bad rap because we’re accustomed to recognizing conflict in its extreme form - arguments, fighting, constant complaining, or visible drama playing out before us. Being in or near that kind of energy is daunting, being the one to have to do something about it can … Continue reading Don’t Tolerate Conflict
As a leader, everyone on your team has created an impression of who you are and how you operate. Some of it is based on their own experience, some of it is based on rumor, all of it is subject to their unique perception. Whether the picture being painted is rosy or thorny, true or … Continue reading Want to Grow as a Leader? Here’s One Way to Ask Your Team For the Feedback You’ll Need.
Want a work environment where people are open and honest with you, and feel free to share ideas that contribute to the well-being of you, them, the team, and the business? Have we got an invitation for you: Are you already successfully doing this a lot with your team, and what's the effect? … Continue reading Go Out and Get Feedback
Getting on the same page is all about getting to mutual understanding. When we miss opportunities to do that, it often leads to calamity, confusion, and conflict. Sometimes it leads to memorable network comedy...