Reflection: Quotes and Questions

December presents a natural opportunity to quantify, analyze, and mark the events of the year that is coming to an end.   We’re giving into the instinct to reflect, with a little help from artists who have shared some of what they’ve learned about looking back.     What did you put a lot of energy into … Continue reading Reflection: Quotes and Questions →

Connecting Others to a Resolution Plan

When there’s a problem on the team, people are going to talk about it.  Usually it’s in hushed tones while at work, or it’s the hot topic at the coffee shop or bar after everyone’s shift.  When someone vents or complains to a specific person, it’s usually because they feel safe sharing their thoughts with … Continue reading Connecting Others to a Resolution Plan →

A Successful Process for Conflict Resolution

Individuals in conflict with one another each carry into it a complex mix of personal history, biases, fears, and needs.  They are also the only ones that know exactly what transpired from the beginning of the conflict to the moment it was identified for resolution.  Each needs to be able to express their perspective honestly, … Continue reading A Successful Process for Conflict Resolution →

What Does Successful Conflict Resolution Look Like?

If you manage or lead other people, it’s worth the effort to build up your conflict resolution tool box.  Chances are that several times throughout a workday, you’ll discover conflicts, some will be brought to you, and you may even become aware that you’ve caused a few.  However they get identified, once they’re in your … Continue reading What Does Successful Conflict Resolution Look Like? →

How Conflict is Born

While all conflict is unique based on its content and what the people involved are bringing to it, there exists a common blueprint at their inception that, once identified, can help you recognize and resolve it in its early stages.   How Does a Conflict Start? The precursor of any conflict can be defined as the … Continue reading How Conflict is Born →

Say the Thing That Needs to be Said…a Story from Ann Kim

At Vestalia Hospitality, saying the thing that needs to be said to one another is essential in feedback and accountability because it gets us past roadblocks that are preventing us from meeting shared goals and showing up within our values.  We talk a lot about why it’s important, what’s gained when it happens, why it’s … Continue reading Say the Thing That Needs to be Said…a Story from Ann Kim →

Resilience is the Result of Saying the Thing That Needs to Be Said

When someone’s behavior is causing tension, fear can easily get in your way of having an honest conversation with them about how they’re showing up.  While you might generate your own unique set of fears for the situation you’re in, there is one that pops up often: What if it goes horribly wrong and I … Continue reading Resilience is the Result of Saying the Thing That Needs to Be Said →

Say the Thing That Needs to Be Said…Out of Care and Support

All thriving teams have a few things in common - they share the same purpose and goals; individuals on the team understand their roles and are capable of performing their responsibilities; and they all commit to values and ground rules that keep them working in sync.  Most importantly, they care about one another and will … Continue reading Say the Thing That Needs to Be Said…Out of Care and Support →

Say the Thing That Needs to Be Said

Saying the thing that needs to be said is easier said than done.  Whether we’re putting ourselves out there by expressing a unique idea, pointing out an obstacle that is getting in someone’s way, or holding others to shared standards that it appears they’re falling short of, a whole host of scary “What if’s…” start … Continue reading Say the Thing That Needs to Be Said →